Employment Opportunities

Current Head Office Opportunities: Full Time Associate Support (Ticketing/Invoicing)

Overall Description:
Our organization manages a large volume of travel invoicing in a supportive team environment, for TPI’s growing network of independent travel agents across Canada.  A high degree of accuracy is required on processing airline tickets/exchanges, and invoicing for corporate, leisure travel and groups, using both APOLLO and SABRE systems.

Date Created: December 29, 2011

Department/Location: Associate Support Center (ASC)/ BC, AB, SK or MB

Reporting relationship: Associate Support Center Supervisor at Winnipeg Head Office

Major Work Activities:

• Review PNR’s for completion and accuracy; ticketing and invoicing, including tickets/exchanges/refunds/service fees and insurance using Apollo, Sabre and ClientBase Browser.
• Monitoring special ticketing requirements as applicable for negotiated partner agreements, web fares, tour operator/consolidator bookings and seasonal promotions
• High level of customer service to our clients - TPI Associates, offering support through timely communication via phone, email, and online messaging
• Coaching independent travel agents with correct use of TPI systems, travel industry standards, policies and procedures as required

Key Competencies:

• Minimum 3 years previous experience as a corporate or leisure travel agent required
• confident in booking and ticketing air travel, including BSP tickets, exchanges, refunds and group travel in GDS systems (Apollo and Sabre)
• high degree of organization and accuracy in entering data
• ability to prioritize, be resourceful and use judgment in handling time-sensitive inquiries
• customer service focus, excellent communication skills
• able to work variety of shifts, due to serving clients across all Canadian time zones between 8am - 8pm CST.
• reliable team player in regards to attendance, punctuality, sharing information, completing tasks within deadlines
• demonstrate positive attitude including being flexible with changing needs of clients and changes in travel industry
• bilingual English/French an asset

Work environment:

• very supportive team environment, social gatherings, celebrate successes
• option to work on remote desktop from home or Regional office, depending on location
• flexible work schedule
• extensive training opportunities
• company benefits plan
• advancement opportunities

Please send resume, and cover letter outlining your qualifications, in confidence, by Jan 9, 2012  to alosics@tpi.ca